Frequently Asked Questions

Artbanx is a UK-based art platform offering high-quality, distinctive artwork for people looking to curate their own art collection or add character to their home.

We focus on unique designs and carefully produced pieces that help customers express their style, whether they are building a collection or simply looking for standout artwork to enhance their space.

Artbanx is based in the United Kingdom. All artwork is produced and dispatched from the UK, allowing us to maintain quality control and reliable delivery times.

No, we do not offer in-person collection. All artwork is dispatched via our trusted courier partners to ensure consistent handling, tracking and delivery standards from our facility to its final destination.

You can contact our team by email at hello@artbanx.co.uk. We aim to respond to all enquiries as quickly as possible during working hours.

Our team is constantly curating new artwork, but new collections are typically released every few months.

Simply select the artwork you love, choose your preferred size and format, then add it to your basket and proceed to checkout. If you need help at any stage, our customer service team is happy to assist.

Available sizes vary depending on the artwork and format. Each product page clearly lists the sizes you can choose from so you can find the right fit for your space.

Product images are shown as accurately as possible to represent the final artwork. Please note that colours may vary slightly depending on screen settings and lighting.

Some artworks are released in limited quantities or collections, while others may be available for longer periods. If an artwork is limited, this will be indicated on the product page.

In some cases, popular artworks may return as part of a future collection. However, limited releases are not guaranteed to be restocked.

Yes, artwork makes a great gift. Orders can be delivered directly to the recipient, and pricing information is not included in the package.

All prices are displayed clearly on the website, these prices include VAT.

If you need to make a change, please contact us as soon as possible. Once production has started, changes or cancellations may not be possible.

From time to time we run promotions or release special offers. The best way to stay informed is to keep an eye on the website or sign up for updates.

Some artworks are released in limited availability. If a piece is no longer visible, it may have sold out. Keep an eye on the site as popular artworks may return in future collections.

Orders typically take 1 to 2 working days to print, followed by 2 to 3 working days for delivery, depending on the courier. Delivery times are based on working days and may vary during busy periods.

Yes, once your order has been dispatched you will receive tracking information so you can follow its progress.

All artwork is carefully packaged to protect it during transit, using appropriate materials to minimise the risk of damage.

At present, shipping availability is shown at checkout. If international delivery is not listed, it may not be available for that product.

We use trusted courier partners to ensure reliable delivery and tracking, depending on the size of the order. This can range from Royal Mail, Fedex or DPD.

If your order is delayed beyond the expected timeframe, please contact us and we’ll be happy to look into it for you.

Address changes may be possible if the order has not yet been dispatched. Please contact us as soon as possible.

Delivery to PO boxes may not be available depending on the courier. If unsure, please contact us before ordering.

Yes, we offer a 15-day return window. If you wish to return an item, please contact our customer service team for guidance on the next steps within this 15-day window.

Some items may not be eligible for return due to their nature. Please refer to our returns policy or contact us for clarification.

Once a return has been approved and received, refunds are processed as quickly as possible. Processing times may vary depending on your payment provider but we aim to have them issued within 48 hours on working days.

If there is an issue with your order, please contact our customer service team as soon as possible. We’ll review the details and work with you to resolve the issue quickly.

We’re sorry to hear your order arrived damaged. Please contact our customer service team on hello@artbanx.co.uk with your order details and we’ll sort this out for you as quickly as possible.

Please contact us as soon as possible. If production has not started, we may be able to help: hello@artbanx.co.uk

If your artwork is lost during delivery, please contact us and we will investigate and resolve the issue.

We use carefully selected, high-quality materials to ensure each piece looks great and lasts. Specific materials vary depending on whether you choose a canvas, framed print or rolled print.

Our canvas prints deliver strong, vibrant results using sustainable, water-based HP Latex inks, producing rich colour and sharp detail while remaining environmentally conscious. Each piece is finished with a protective UV coating to help preserve the artwork’s appearance over time. With full coverage single-sided printing and a clean gallery wrap finish, every canvas is designed to look polished, modern and ready to make an impact on your wall.

Our artwork is professionally printed using modern printing techniques designed to produce sharp detail and rich colour.

While we aim for accurate colour representation, screens can display colours differently. Slight variations between screen and print are normal.

Our canvases are latex coated for UV protection and fade resistance.

Avoid direct sunlight, excessive moisture or heat. Clean gently using a soft, dry cloth and avoid harsh cleaning products.

Our framed are made from 100% renewable, kiln-dried, knot-free, finger jointed wood, crafted in the UK.

Canvas prints and framed prints arrive ready to hang with hanging hardware and bumper stops installed.

Rolled prints are supplied without frames or fixings, allowing you to frame them to suit your space.

The Artbanx team work with an intermediary who ensures all the artists featured on our site are represented fairly. Opportunities for new artists may vary over time.

Yes, you can even search by Artist on the Artbanx home page.

Some artworks are exclusive to Artbanx, while others may form part of wider collections.

Supporting creativity is important to us, and we continue to explore ways to showcase and curate distinctive artwork.

We are not currently accepting new artists. However, you are welcome to get in touch and we can keep your contact details on file for future opportunities.

We are committed to making responsible choices wherever possible. Our canvas prints are produced using sustainable, water-based HP Latex inks, which are designed to deliver vibrant colour while reducing environmental impact. The wood used in our frames is sourced from FSC-certified suppliers, supporting responsibly managed forests. Where applicable, we use cardboard packaging to minimise plastic use, without compromising on protection or quality during transit.

Choosing art is a personal decision. Whether a piece makes you feel something, makes you smile, or even evokes a sense of sadness, the right artwork is the one that speaks to you and feels right in your space.

Consider the wall space available and the furniture around it. Artwork often looks best when it fills around two-thirds of the width of the space beneath it.

The 2/3 rule for wall art suggests that artwork should take up around two-thirds of the width of the furniture beneath it, such as a sofa or sideboard. This helps create balance and makes the artwork feel proportionate within the space.

A common guideline is to hang artwork so the centre sits at eye level when standing.

Different rooms suit different styles. Bold pieces can work well in living spaces, while softer artwork often suits bedrooms and nurseries.

Absolutely. Mixing styles, colours and sizes can create a more personal and interesting display.

Yes. Combining different sizes and orientations can create a striking gallery wall. Planning layouts before hanging can help achieve the best result.

Artwork for children’s spaces often works best when it is calming, playful or imaginative, without being overwhelming.

Art that works well in a kitchen often features bold colours, simple compositions or food-inspired themes. Prints that add warmth, personality or visual interest can help make the space feel more inviting.

Yes, canvas art can be displayed in a kitchen. It’s best placed away from direct heat, steam or moisture to help preserve the artwork and maintain its appearance over time.

Yes, you will need to make an account to place your order - but accounts are free to create!

You can add favourite artworks to your wishlist, which can later be viewed in the accounts section.

Order tracking details are provided once your order has been dispatched via email.

You can sign up for updates via the website to hear about new collections and releases.

The best company to order canvas prints from is one that offers high-quality materials, sharp print detail, reliable customer service and transparent delivery times - such as Artbanx!

It’s always worth checking reviews, print specifications and finishing options before ordering.

Canvas quality varies depending on factors such as print resolution, canvas material, inks used and frame construction. The best canvas prints are produced using premium materials and careful finishing to ensure long-lasting colour and durability.

High-quality canvas prints in the UK are typically produced using professional-grade printing processes, durable canvas fabrics and solid frames. Look for suppliers that clearly explain their materials, production standards and quality control.

Artbanx offers a range of high-quality artwork designed to suit different tastes and budgets.

Start by choosing artwork you genuinely enjoy. Building a collection over time allows your taste and space to evolve naturally.

Buying art online is safe when ordering from a trusted website with clear policies and customer support.

Living rooms often suit artwork that reflects your personality, whether that’s bold statement pieces or calm, balanced designs.

There’s no fixed rule. Choose artwork that feels right for you and your space, within a budget you’re comfortable with.

Yes, art can be a thoughtful and personal gift, especially when chosen with the recipient in mind.